Reduces Costs and Improves Satisfaction

TeleLine/24 offers unparalleled reliability and performance 24 hours a day 365 days a year. This 24 hour agent redirects repetitive inquiries and transactions improves employee productivity, reduces costs and provides time for customer service requests requiring more personal time and attention.

Browser Based Administration

TeleLine/24's browser based administration provides company-wide, secure access to authorized personnel without distraction from their other duties. Administrative tasks and report generation can be handled from any station on the network providing hands-off operation of the voice unit.

Application Generator

TeleLine/24's core component is its proprietary advanced graphical user interface (GUI) application generator. Using our drag-and-drop workflow environment with graphical elements, TeleLine/24 can rapidly deploy requested changes in voice processing flow, system customizations and new applications. Our unique design means TeleLine/24 can rapidly evolve within your business environment and satisfy customer requirements for your voice touch-points.

System Architecture

With stability, ease of use and flexibility, TeleLine/24 was designed around the open-standards of today and with a view into the future. TeleLine/24 is architected to run on either a Windows or Linux platform and its modular design can easily support various databases, voice and speech cards and hardware configurations.

Other Benefits:

• Provides secure, efficient and reliable customer touch-point 24 hours a day.
• Improves customer service, loyalty and satisfaction.
• Reduces ongoing customer service costs.
• Enhances employee efficiencies through reduced service calls handled directly.
• Cost effective promotion of business, products, services and community.
• Offers protection of your investment through advanced technology and evolving lifecycle.
• Rapid feature and application deployment via interactive, real time application generator.
• Exceptionally clear voices and easy system navigation make customer education a snap.
• Reduces impact of peak day call volumes such as the beginning, middle or end of month.
• The flexibility of turnkey or fully customized solutions.