Regardless of the market served, banking, finance, insurance, utilities, energy, transportation, property management, not-for-profit, government or municipal, all types of organizations face the challenge of delivering services more cost effectively while continuing to improve customer service. Customer demands along with changing regulations, shrinking budgets, reduced staff, pressure on margins and competition all mean that the leveraging of information assets and improved customer communications are vital to ongoing success.

This is why many forward-thinking organizations are looking to automated voice technology to improve operational efficiencies and enhance customer service. TeleLine/24 cost effectively answers this need with unparalleled flexibility and ease of use in a voice processing system. Delivered as a turnkey system or custom tailored to meet specific needs, TeleLine/24 is the solution to improving business communications. Some of the features and functions commonly deployed include:

Self-service Information

• Balance information inquiries
• Billing, transaction and payment history inquiries
• Rate and product information
• Maturity and expiration dates
• Payment and payoff amounts
• Payment due dates
• Interest and tax information
• Automatic invoice, history, billing and statement fax
• Delinquent payment and NSF alerts/notifications
• Appointment verification and reminders
• Service interruption alert and reporting
• Branch office transfers
• Branch office hours and locations
• Presidential message
• Customer messaging
• Customer alerts

Self-service Transactions

• Bill payment
• Funds transfers
• Order service
• Cancel service requests
• Stop payment requests
• Reorder checks
• Merchant check verification
• Direct deposit, debit notification and memo posts
• Loan payments
• Gift card ordering
• Brochure, tax and other forms requests

Other Transactions

• HR tracking and management
• Work order and job tracking
• Resource scheduling
• Appointment Scheduling
• Cancel service requests
• Automated outbound calling

Global System Features

• Graphical design interface
• User or account based access
• Packaged or custom systems
• Real time and batch information
• Easy interfaces with host systems
• Multi-language support (optional)
• Multiple database capability
• ODBC compliant
• Browser based remote administration
• Unlimited scalability
• Supports Windows or Linux platforms
• Redundant hard drives and automated backup
• Multilevel security
• Statistical reporting
• Speech recognition (optional)
• Automated call forward, route and transfer inbound calls