At TDB Systems, we are dedicated to providing world-class service and support. From presales analysis through installation, ongoing support and continuing education, TDB Systems is committed to always doing what is right for our clients. We take the lead as your technology partner and systems integrator to make certain things are done right the first time. This leadership keeps you from being stuck in the middle of dealing with multiple vendors. Your ongoing satisfaction is our utmost priority.

  Presales Analysis
Presales analysis is essential in matching the right technology and services to a client’s needs. TDB Systems personnel are trained to assist prospective clients in this analysis and to help clients understand how to maximize the benefits inherent in implementing new technologies. This process may include analysis and discussion of the following:

• Current processes, workflow and volumes
• Operational deadlines, cutoffs, issues, bottlenecks and problems
• Interface and integration requirements
• Potential customization or development requirements
• Project planning and timeline development
• Application functional requirements
• Site and hardware assessment
• Education and training
• Staffing requirements

  Software Installation Services
TDB Systems offers on-site installation services.  Installation planning begins with a thorough pre-installation process to ensure every detail is properly covered and to establish responsibilities and timelines.  After pre-installation, our highly trained and experienced engineers come to your location to install and implement our software, plus educate and train users and administrative personnel. While on-site, our experienced professionals will train as many people as desired.  Our turn-key systems can be installed, tested and running in just a few days, without disrupting office routines.

  Client Care
We maintain a highly skilled team of client support specialists who answer questions and handle software and operational support for all TDB Systems products. TDB Systems is your one call solution. If you have questions or require assistance, please call 417-766-8333 and ask for Client Care or e-mail support@tdbsystems.com

  Software Maintenance Agreements
TDB Systems offers one, three and five-year maintenance and support contracts to all clients. Services include telephone hot-line support, software upgrades and enhancements, and source code escrowing.

  Support Tracking System
All client support calls are logged in our support tracking system. All steps, procedures, progress and resolutions are entered with names, dates and time stamps. All open support items are reviewed daily and escalated as necessary.

  Client Retraining
Employee turnover at client sites often results in a negative transfer of knowledge from old to new staff.  Audits of the existing systems and retraining of the new staff are services provided by TDB Systems.